Terms and Conditions

1. Agreement Overview

Welcome to TrustyHomeHelp. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Key Definitions:

• "Company," "we," "us," "our" refers to TrustyHomeHelp
• "Client," "you," "your" refers to the individual or entity using our services
• "Services" refers to all home renovation, improvement, and related services we provide
• "Agreement" refers to any service contract between TrustyHomeHelp and the client

2. Service Agreements

Our commitment to reliable service is formalized through detailed agreements:

Quote Process:

• All quotes are provided free of charge and without obligation
• Quotes are valid for 30 days from the date of issue
• Final pricing may vary based on site conditions and client changes
• Written approval is required before any work commences

Contract Formation:

• Contracts are binding upon written agreement by both parties
• All agreements include detailed scope, timeline, and payment terms
• Changes to the original scope require written approval and may affect pricing
• Contracts include our comprehensive warranty terms

3. Payment Terms

Transparent and fair payment terms that protect both parties:

Payment Schedule:

• Small Projects (Under $5,000): 50% upon contract signing, 50% upon completion
• Medium Projects ($5,000-$25,000): 25% upon signing, 50% at midpoint, 25% upon completion
• Large Projects (Over $25,000): Custom payment schedule based on project milestones

Payment Methods:

• Cash, check, credit card, or bank transfer
• Financing options available through approved partners
• Insurance claims processed directly when applicable

Late Payment Policy:

• Payments are due within 15 days of invoice date
• Late fees of 1.5% per month may apply to overdue amounts
• Work may be suspended for accounts more than 30 days overdue
• Collection costs will be added to delinquent accounts

4. Our Responsibilities

What you can expect from TrustyHomeHelp:

• Licensed Work: All work performed by licensed, insured professionals
• Quality Materials: Use of high-quality, specified materials from reputable suppliers
• Timeline Adherence: Best efforts to complete work within agreed timeframes
• Clean Worksite: Daily cleanup and protection of your property
• Code Compliance: All work meets or exceeds local building codes
• Permits: Obtain necessary permits (costs included in project quote)
• Communication: Regular updates on project progress
• Warranty Service: Honor all warranty commitments promptly

5. Client Responsibilities

To ensure successful project completion, we ask that clients:

• Site Access: Provide clear access to work areas during scheduled hours
• Utilities: Ensure availability of electricity and water as needed
• Permits: Provide access for inspection visits when required
• Communication: Respond promptly to requests for decisions or approvals
• Safety: Keep children and pets away from active work areas
• Property Protection: Remove or protect valuable/fragile items in work areas
• Payment: Make payments according to agreed schedule
• Changes: Communicate any desired changes promptly and in writing

6. Warranty and Guarantees

Our comprehensive warranty program reflects our commitment to quality:

TrustyHomeHelp Workmanship Warranty:

• Duration: 5 years on all installation and construction work
• Coverage: Defects in workmanship and installation
• Response: Repair or replacement at no cost to client
• Transferability: Warranty transfers to new homeowners

Material Warranties:

• Manufacturer warranties apply to all materials and products
• We will facilitate warranty claims on your behalf
• Extended warranties available for premium products

Warranty Exclusions:

• Damage caused by normal wear and tear
• Issues resulting from client modifications or negligence
• Damage from natural disasters or extreme weather events
• Problems arising from deferred maintenance

7. Liability and Insurance

Comprehensive protection for all parties:

Our Insurance Coverage:

• General Liability: $2,000,000 per occurrence
• Workers' Compensation: Full coverage for all employees
• Professional Liability: $1,000,000 coverage
• Bonding: Bonded for client protection

Limitation of Liability:

• Our liability is limited to the contract amount for the specific project
• We are not liable for indirect, consequential, or punitive damages
• Claims must be reported within 30 days of discovery
• All disputes are subject to mediation before litigation

8. Change Orders and Modifications

Managing project changes transparently and efficiently:

• Written Approval: All changes must be approved in writing before implementation
• Cost Impact: Change orders include cost and timeline implications
• Client Initiation: Changes requested by client may incur additional costs
• Unforeseen Conditions: Hidden conditions may require scope modifications
• Material Changes: Upgrades or downgrades require new material orders
• Timeline Impact: Changes may extend project completion date

9. Project Delays and Force Majeure

Handling unavoidable delays fairly and transparently:

Acceptable Delays:

• Weather conditions unsuitable for safe work
• Permit delays beyond our control
• Material delivery delays from suppliers
• Unforeseen site conditions requiring engineering
• Client-requested changes or delays

Force Majeure Events:

• Natural disasters, pandemics, or government orders
• Labor strikes or material shortages
• Utility service interruptions
• Acts of war or terrorism

Communication: We will notify clients immediately of any delays and provide updated timelines.

10. Cancellation and Termination

Fair policies for contract modification or termination:

Client Cancellation Rights:

• 3-Day Right to Cancel: Federal law provides 3-day cancellation right for contracts signed at home
• Before Work Starts: Cancel with written notice, forfeit deposit for costs incurred
• Work in Progress: Pay for completed work, materials ordered, and reasonable costs
• Completion Stage: Full payment required for substantially complete projects

Company Termination Rights:

• Non-payment beyond 30 days
• Unsafe working conditions
• Breach of client responsibilities
• Threatening or abusive behavior toward our team

11. Dispute Resolution

Resolving conflicts fairly and efficiently:

Resolution Process:

1. Direct Communication: Initial attempt to resolve through project manager
2. Management Review: Escalation to company management for review
3. Mediation: Binding mediation through approved mediator
4. Arbitration: Final binding arbitration if mediation fails

Governing Law:

• These terms are governed by Minnesota state law
• Disputes resolved in Minneapolis, MN jurisdiction
• Attorney fees awarded to prevailing party in bad faith claims

12. Website Terms of Use

Guidelines for using our website and online services:

• Acceptable Use: Website use for legitimate business purposes only
• Prohibited Activities: No hacking, spamming, or malicious activities
• Content Accuracy: We strive for accuracy but make no guarantees
• Intellectual Property: All content is owned by TrustyHomeHelp or licensed partners
• Privacy: Use subject to our Privacy Policy
• Updates: Website content and terms subject to change without notice

13. Contact and Communication

How to reach us for questions, concerns, or service needs:

15. Terms Updates

We may update these terms periodically to reflect changes in our services or legal requirements:

• Significant changes will be communicated via email or website notice
• Updated terms become effective 30 days after notification
• Continued use of our services constitutes acceptance of updated terms
• Previous versions available upon request

For questions about these terms, please contact us at info@trustyhomehelp.com or (612) 847-9203.