Privacy Policy

1. Information We Collect

At TrustyHomeHelp, we collect information in several ways to provide you with reliable and trustworthy service:

Personal Information

• Name, email address, and phone number when you request a quote
• Home address and property details for service estimates
• Date of birth when subscribing to our newsletter
• Communication preferences and service history

Technical Information

• IP address and browser information for security purposes
• Website usage patterns to improve our services
• Device information for optimal website performance

2. How We Use Your Information

We use your information responsibly and transparently:

• Service Delivery: To provide quotes, schedule consultations, and deliver contracted services
• Communication: To respond to inquiries, provide project updates, and send service reminders
• Newsletter: To send home improvement tips and promotional offers (only with your consent)
• Quality Assurance: To maintain our high standards of reliable service
• Legal Compliance: To meet our licensing and insurance requirements

3. Information Security

As a trusted home renovation partner, we implement robust security measures:

• Data Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and updates
• Employee Training: All team members are trained on privacy and security protocols
• Secure Storage: Physical and digital safeguards for all customer information

4. Information Sharing

We maintain your trust by limiting information sharing:

We DO Share Information With:

• Licensed subcontractors and suppliers directly involved in your project
• Insurance companies and warranty providers for claim processing
• Legal authorities when required by law or to protect safety
• Professional advisors (attorneys, accountants) under confidentiality agreements

We DO NOT Share Information For:

• Marketing purposes without your explicit consent
• Sale to third-party marketing companies
• Non-essential business purposes

5. Your Privacy Rights

You have full control over your personal information:

• Access: Request a copy of all personal information we have about you
• Correction: Update or correct any inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Receive your information in a commonly used format
• Restrict Processing: Limit how we use your information

To exercise these rights, contact us at info@trustyhomehelp.com or call (612) 847-9203.

6. Cookies and Tracking

We use cookies and similar technologies responsibly:

Essential Cookies:

• Required for website functionality and security
• Remember your form inputs during your session
• Maintain your privacy preferences

Analytics Cookies:

• Help us understand how you use our website
• Allow us to improve our services and user experience
• Provide aggregate statistics (no personal identification)

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

7. Data Retention

We retain your information based on trust and legal requirements:

• Active Customers: Throughout the service relationship and warranty period
• Project Records: 7 years for licensing and warranty compliance
• Marketing Data: Until you opt-out or request deletion
• Legal Requirements: As required by local, state, and federal laws

8. Third-Party Services

We work with trusted partners who share our commitment to privacy:

• Payment Processors: Secure handling of financial transactions
• Cloud Storage: Reliable and secure data storage solutions
• Communication Tools: Email and messaging service providers
• Analytics: Website performance and user experience tools

All third-party partners are required to maintain appropriate security and privacy standards.

9. Children's Privacy

We are committed to protecting children's privacy:

• We do not knowingly collect information from children under 13
• Newsletter subscriptions require users to be at least 13 years old
• If we discover we have collected information from a child under 13, we will delete it immediately
• Parents can contact us to review or delete their child's information

10. Changes to This Policy

We maintain transparency about policy updates:

• We will notify you of significant changes via email or website notice
• The "Last Updated" date will reflect when changes were made
• Continued use of our services constitutes acceptance of updated terms
• You can always request a copy of previous versions of this policy

11. Contact Information

For any privacy-related questions or concerns, please contact us: